PRIVACY POLICY

Peak Potential Adventures Pty Ltd (ABN 35 119 012 396) (“Peak Potential Adventures”, “PPA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, make an enquiry or booking, join our Adventure Updates list, participate in an adventure or otherwise deal with Peak Potential Adventures.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, and use those principles as a guide to responsible information handling more generally.

Last updated: 4 October 2026

Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

your name, address, email address and telephone number
date of birth and other participant details
emergency contact information
booking and payment information
travel and accommodation information
passport or identification details where required for permits, flights or travel arrangements
travel insurance information
dietary requirements and preferences
medical, health, fitness, injury or accessibility information relevant to your participation in an adventure
communications, enquiries and feedback you provide to us
Adventure Updates subscription preferences
information provided in applications for guiding, employment or contractor opportunities
website usage information such as IP address, browser type, device information, pages visited and referring website.

Some information we collect may be considered sensitive information under Australian privacy law, particularly health or medical information.

How We Collect Personal Information

We may collect personal information directly from you when you:

make a booking
submit an enquiry or website form
subscribe to Adventure Updates
communicate with us by email, telephone or other means
complete participant, medical, travel or emergency contact forms
provide information required to organise an adventure
provide feedback, reviews or other information to us.

We may also receive information from booking platforms, payment providers, travel companions, group organisers or other service providers where this is reasonably necessary to manage your booking or participation.

Our website may also collect information automatically through cookies, analytics technologies and similar tools.

Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information where reasonably necessary to operate Peak Potential Adventures and provide our services.

This may include:

responding to enquiries
processing and managing bookings
organising accommodation, transport, permits, flights and other travel arrangements
assessing information relevant to participant safety and trip preparation
communicating important information before, during and after an adventure
processing payments, refunds and financial records
providing customer support
administering Adventure Updates and other communications you have requested
improving our adventures, services and website
managing our legal, insurance, safety and administrative obligations
handling complaints or disputes
preventing fraud, misuse or security incidents.

We will not use sensitive information for marketing purposes.

Health and Sensitive Information

Adventure travel can involve physical activity, remote environments and high altitude.

Where reasonably necessary, we may ask you to provide relevant medical, health, fitness, medication, dietary or accessibility information so that we and our guides or local partners can appropriately plan and manage your participation.

We ask that you only provide health information that is relevant to your adventure.

Where required, relevant information may be shared with guides, local operators or other service providers involved in delivering your adventure.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or operate our business.

These may include:

local guides and overseas adventure operators
accommodation providers
transport providers and airlines
permit and park authorities
booking and reservation providers
payment and financial service providers
insurance providers where relevant
website hosting, email, cloud, communications and technology providers
professional advisers and contractors
government, regulatory or emergency authorities where required or reasonably necessary.

We only disclose information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

Overseas Disclosure

Peak Potential Adventures operates international adventures and may need to disclose personal information to overseas recipients involved in delivering those adventures.

Depending on the adventure and services being used, overseas recipients may be located in countries including Nepal and Tanzania.

Some technology and communications providers may also process or store information outside Australia, including in countries such as the United States and Japan.

Where applicable, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

Australian privacy law places particular obligations on APP entities when disclosing personal information overseas, including taking reasonable steps in relation to overseas recipients.

Adventure Updates and Marketing Communications

You may choose to subscribe to Peak Potential Adventures Adventure Updates.

We may use your name and email address to send you information about:

new adventure dates
Expressions of Interest
trip availability
upcoming adventures
relevant Peak Potential Adventures news and updates.

You can unsubscribe at any time using the unsubscribe option provided in our communications or by contacting us.

We will process unsubscribe requests in accordance with applicable Australian electronic marketing laws.

Website Analytics and Cookies

Our website may use cookies and similar technologies to help us understand how visitors use the site, maintain website functionality, improve performance and measure marketing activity.

Information collected may include browser and device information, IP address, pages visited, time spent on the site and referring websites.

Some analytics, advertising and website service providers may also set their own cookies.

Further information is available in our Cookies Policy.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored in electronic systems operated by Peak Potential Adventures or reputable third-party service providers.

No method of electronic storage or transmission is completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

Where personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal, accounting, insurance or other legitimate retention requirements. This reflects APP 11 requirements concerning security and information that is no longer required.

Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below.

We may ask you to verify your identity before providing access or making changes.

There is no charge for making an access or correction request. Where permitted by law, reasonable costs may apply to providing access to information, and we will tell you about any such costs beforehand. Organisations cannot charge merely for making an access request, although reasonable costs of providing access may be recoverable.

Privacy Complaints

If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us and provide details of your concern.

We will review your complaint and aim to respond within a reasonable period.

If your complaint relates to conduct covered by the Privacy Act and you are not satisfied with our response, or we have not responded within a reasonable time, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC generally expects individuals to first complain directly to the organisation and allow around 30 days for a response.